Refund Policy

Last updated 6 October 2026

1. Subscriptions (Plus and Pro)

• 14-day refund. If you are not happy, ask within 14 days of your first payment for a plan and we refund it in full. The same applies to the first payment after you switch from monthly to yearly billing.
• Renewals. Renewals are not refunded, but you can cancel any time to stop the next one. If a renewal happened by mistake and you have not used the plan since, ask within 7 days and we will refund it.
• Cancelling. Cancel from Settings in the app or from the link in your Paddle receipt. Your plan stays active until the end of the paid period.

2. Unlock a single movie

You can get a refund within 14 days of buying an unlock if you have not yet exported that movie without the watermark. After a clean export, the unlock has been delivered and is not refundable, except as required by law.

3. EU right of withdrawal

If you are a consumer in the EU, you normally have 14 days to withdraw from a purchase of digital content or services. When you start using a paid plan or an unlock right away, you ask us to start delivering it during that period. For subscriptions, our 14-day refund above is at least as generous. For an unlock, you lose the right of withdrawal once you export the unlocked movie.

4. How to ask for a refund

Email support@opncut.app from the address on your account, or reply to your Paddle receipt. Refunds are paid by Paddle to the original payment method, usually within 5 to 10 business days.

5. Other cases

If OpnCut does not work as described and we cannot fix it, or we remove a paid feature you rely on, we will refund the unused part of your period. Nothing here limits your rights under consumer law.

OpnCut is made by Notch Studio AB, organisation number 559600-2708, Kragstalundsvägen 29, 186 54 Vallentuna, Sweden ("we", "us"). Purchases are sold by Paddle.com Market Ltd as Merchant of Record.